Solve complicated technical tickets without leaving your ticketing system
Rewundo is the unfair advantage of Customer Support. It bundles up all user interactions, allowing agents to solve complicated technical issues or escalate them properly to the development team.
Transforming How Support & Developer Teams Communicate
Collect incident data without leaving your ticketing system
Rewundo acts as a digital eyewitness, recording all user actions so Support and Dev teams can replay the incident for faster resolution. This means no more time and energy spent by Developers trying to replicate the issue, and more streamlined team communication overall.
Do your part before escalating to the next level
The big roadblock that Support agents face when resolving tickets is the need for Developer help to investor customer actions and data. With Rewundo, Customer Support agents can now resolve tickets completely on their own, without needing to loop in a software engineer.
Escalate tickets to the Developer Teams with easy
By bridging the critical communication gap between Customer Support and Development teams, Rewundo equips Support teams to more easily communicate incidents with development teams.
Keep track of the complete progress
With Rewundo, you have a complete customizeable, adaptable Support product suite. Rewundo integrates with your existing systems, and will be the missing communication link between your ticketing systems and all your project management tools.
Rewundo is a great tool that helps every customer support team to improve the escalation process and their collaboration with the devs.
Nancy Dandolos
Customer Success Officer of Signal Ocean
Rewundo has been a great asset for our team. Our agents are now able to investigate and resolve even technical issues, on their own.
George Fassas
CEO of Quotelier
Why you have to use Rewundo
“Dev-Less” Problem Solving
Rewundo is the secret weapon that Customer Support teams have been missing. Built to be the essential toolkit for Customer Support teams, Rewundo puts the power of resolving technical tickets (quickly) back in the hands of Support teams.
“Eyewitness-Driven” Communication
Rewundo is the out-of-the box solution that bridges the critical communication gap between Support and Development teams. With Rewundo, all teams can investigate issues, build reports, and easily resolve cross-browser issues with effective cross-team communication.
Built by Customer Support Pros
Rewundo was built by the very users that it was built for. This means that the pains that you feel as Customer Support professional… well, we’ve felt them too. Rewundo was built to remove the roadblocks that Customer Support teams face daily.
Our Mission
Here at Rewundo, we have one simple mission: to make the lives of Customer Support agents easier. We strive to be the indispensable tool of Customer Support teams and continue to build and evolve the software for this very reason. It is our promise to the Customer Support community that we will not only work hard to be the tool enabling you to excel at your jobs, but we will continue building fundamental features that will make your lives easier.
Rewundo was built by the very users that it was built for. A customer support specialist, and a veteran developer, got together after realizing that there was one critical need that all Support Teams needed filled: the need for rapid connection and communication between Customer Support and Developer teams.
Rewundo wants to help you, not break your bank.
Whether you are a Support team of 5, 50, or 500 people, the Rewundo platform is here to support you in supporting your customers.
Subscriptions are calculated per ticket, and not by user — and you can bring as many people as you need onto the platform to help with ticket resolution.
Start your 30 days free trial today!
We have provided 30 Days Money Back Guarantee in case of dissatisfaction with our product. We care for our customers and their values.